[rt-users] Enabling full text index, getting "MySQL server has gone away"

Alex Hall ahall at autodist.com
Mon Nov 14 07:46:15 EST 2016

Hi all,
As the subject says, I'm trying to enable full text indexing. I've updated
MySQL to 5.7 (on Debian 8) and ran

/opt/rt4/sbin/rt-setup-fulltext-index --dba root --dba-password pwd

However, I get a bunch of warnings about executing the SQL statements and,
after that, that attachments can't be indexed. In all cases, the main
problem is the same: "the MySQL server has gone away". The initial
connection was successful, so I'm not sure what the problem is. I also
tested the root login after the 5.7 update, just to be sure it worked, and
it was fine. Has anyone ever seen this happen? Any suggestions on what to
do about it? Thanks!

Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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