[rt-users] RTIR: Best way for customers to see all tickets for their employees

[Stephen Switzer]

I have customers with hundreds of employees, and a few of them submit
tickets. With RT and RTIR, what's the best way to allow a customer to
log in and see tickets in both RT and RTIR that users in their company
have submitted? Can I set it up per department as well? 

I've looked into the custom roles idea, but I'm just not grasping the
concept. Can someone give me a complete example? 

Thank you!

-- 
Best regards,
Steve 

Stephen H. Switzer 
President & Chief Technical Consultant 

steve at SBSroc.com 

MAIN:
CELL: 
+1 (585) 298-9420   EXT: 7001
+1 (585) 202-8312 

Support Desk:
support at sbsroc.com 

FAX: 
+1 (585) 625-0020 

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Links:
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