[rt-users] How do I set the RT hostname?

[Stephen Switzer]

One more thing to note...

> Set( $CommentAddress, 'dev at example.com <mailto:dev at example.com>' );
>
> Set( $CorrespondAddress, 'dev at example.com <mailto:dev at example.com>' );

If these two are indeed the same, change the CommentAddress to something 
you won't use as much, like dev-comment at example.com. If these are the 
same, RT may not know whether it should add a comment, or add 
correspondence to the ticket.

Best regards,
Steve


On 11/21/2016 09:20 AM, Peter Zillmann wrote:
>
> On my test system I get the behavior you describe when $WebDomain does 
> not match the URL in my browser.
>
> Are you sure you’ve restarted your web server since making the change?
>
> *From:*rt-users [mailto:rt-users-bounces at lists.bestpractical.com] *On 
> Behalf Of *Barton Chittenden
> *Sent:* Monday, November 21, 2016 8:19 AM
> *To:* rt-users
> *Subject:* [rt-users] How do I set the RT hostname?
>
> I'm in the process of setting up a new RT 4.4 instance. I used the web 
> installer, which generated the following RT-SiteConfig.pm:
>
> Set( $CommentAddress, 'dev at example.com <mailto:dev at example.com>' );
>
> Set( $CorrespondAddress, 'dev at example.com <mailto:dev at example.com>' );
>
> Set( $DatabaseHost, 'localhost' );
>
> Set( $DatabaseName, 'rt4' );
>
> Set( $DatabasePassword, 'xxxxxxxxxxxxx' );
>
> Set( $DatabasePort, '' );
>
> Set( $DatabaseType, 'mysql' );
>
> Set( $DatabaseUser, 'rt_user' );
>
> Set( $Organization, 'rt2.example.com <http://rt2.example.com>' );
>
> Set( $OwnerEmail, 'dev at example.com <mailto:dev at example.com>' );
>
> Set( $SendmailPath, '/usr/sbin/sendmail' );
>
> Set( $WebDomain, 'rt2.example.com <http://rt2.example.com>' );
>
> Set( $WebPort, '80' );
>
> Set( $rtname, 'rt2.example.com <http://rt2.example.com>' );
>
> 1;
>
> { I've substituted 'rt2.example.com <http://rt2.example.com>' for the 
> actual FQDN of the machine that's hosting the instance }
>
> When I tried to set up a new asset, I got the following error message:
>
> RT has detected a possible cross-site request forgery for this 
> request, because the Referrer header supplied by your browser 
> (rt2.example.com:80 <http://rt2.example.com:80>) is not allowed by 
> RT's configured hostname (127.0.0.1:80 <http://127.0.0.1:80>).
>
> A bit of googling showed me how to set this in  RT-SiteConfig.pm:
>
> Set(@ReferrerWhitelist, qw(127.0.0.1:80));
>
> ... that did disable the message, but why is the 'configured hostname' 
> set to 127.0.0.1:80 <http://127.0.0.1:80>, and how do I set it to the 
> actual domain name of the machine?
>
> Thanks,
>
> --Barton
>
>
>
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training
> * Los Angeles - January 9-11 2017

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