[rt-users] Making ticket history easier to read

Alex Hall ahall at autodist.com
Tue Oct 4 17:10:57 EDT 2016


Do you happen to know where that is on Debian? I can't locate a plugins
directory anywhere I've tried, and putting it in /usr/request-tracker4/etc
didn't seem to work correctly. Thanks.

On Tue, Oct 4, 2016 at 4:36 PM, Kenneth Marshall <ktm at rice.edu> wrote:

> On Tue, Oct 04, 2016 at 04:21:13PM -0400, Alex Hall wrote:
> > Thanks guys. For the RT::Extension::HistoryFilter, where should the
> config
> > file go and what should it have? The readme says to put it in /etc, but
> > that doesn't seem right. Even if it is, the readme never details the
> > options or syntax that can be used in the file. I've installed the
> > extension, but see no difference thus far.
> >
> > Upgrading from 4.2.8 to 4.4.x isn't an option at the moment, even if I
> can
> > get a from-source install to work. I will look at the patch the link
> > describes, though, and hope that an upgrade will be possible soon. Maybe
> > over Christmas while no one is using the system for a few days. . Thanks.
> >
>
> Hi Alex,
>
> On our system, the config file is:
>
> /opt/rt3/local/plugins/RT-Extension-HistoryFilter/etc/
> HistoryFilter_Config.pm
>
> and contains:
>
> ------------------
> # configuration for RT::Extension::HistoryFilter
>
> Set( @HistoryFilterTypes, qw(Create Correspond Comment) );
>
> 1;
> ------------------
>
> Regards,
> Ken
>



-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20161004/76ac78f7/attachment.html>


More information about the rt-users mailing list