[rt-users] Making ticket history easier to read

Kenneth Marshall ktm at rice.edu
Tue Oct 4 16:36:00 EDT 2016

On Tue, Oct 04, 2016 at 04:21:13PM -0400, Alex Hall wrote:
> Thanks guys. For the RT::Extension::HistoryFilter, where should the config
> file go and what should it have? The readme says to put it in /etc, but
> that doesn't seem right. Even if it is, the readme never details the
> options or syntax that can be used in the file. I've installed the
> extension, but see no difference thus far.
> Upgrading from 4.2.8 to 4.4.x isn't an option at the moment, even if I can
> get a from-source install to work. I will look at the patch the link
> describes, though, and hope that an upgrade will be possible soon. Maybe
> over Christmas while no one is using the system for a few days. . Thanks.

Hi Alex,

On our system, the config file is:


and contains:

# configuration for RT::Extension::HistoryFilter

Set( @HistoryFilterTypes, qw(Create Correspond Comment) );



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