[rt-users] "On Reply" set ticket status to "resolved"

[Nilesh]

You can write a simple scrip with a pre commit action to change the
TicketObj status. See the api docs.

--
Nilesh

On 04-Oct-2016 5:22 PM, "David Schmidt" <david.schmidt at univie.ac.at> wrote:

> Hello list,
>
> I would like to set a tickets status to "resolved" on reply. The wiki
> mentions a "On Reply" action that I cannot find in my rt instance.
>
> https://rt-wiki.bestpractical.com/wiki/ManualScrips
>
> cheers
> david
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Boston - October 24-26
> * Los Angeles - Q1 2017
>
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