[rt-users] Making ticket history easier to read

Kenneth Marshall ktm at rice.edu
Wed Oct 5 15:29:24 EDT 2016

On Wed, Oct 05, 2016 at 09:20:06PM +0200, Joop wrote:
> On 5-10-2016 14:33, Alex Hall wrote:
> > Oh right, of course. Still not used to all the commands available, I
> > guess. For anyone who is reading this and needs to locate the folder,
> > I found it at
> > /usr/local/share/request-tracker4/Plugins
> > In there is a folder for this extension, and presumably others I
> > install. In the extension's folder is etc, and in that is the
> > configuration file.
> >
> > All that said, I don't see a difference between the RT with this
> > plugin active and the one without it. Just as much extraneous detail
> > seems to be on both pages. It looks like my only recourse now is to
> > try the basic interface option.
> >
> Hmm, thats strange as I seem to remember that the only things being
> shown is Create/Correspond/Comment. There is a user preference which can
> add back all the transaction types available. Its in the Ticket Display
> box at the end and that can be reached using the righthand menu
> Settings/Preferences.
> I'm thinking that the extension is not enabled. (See the menu
> Admin/Tools/SystemConfiguration). I'm on RT-4.4.0
> Regards,
> Joop

Hi Joop,

Alex is referring to the things like 'Brief headers -- Full headers' and 
'Download (untitled) / with headers' links that adorn the updates.


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