[rt-users] Making ticket history easier to read

Joop jvdwege at xs4all.nl
Wed Oct 5 15:20:06 EDT 2016

On 5-10-2016 14:33, Alex Hall wrote:
> Oh right, of course. Still not used to all the commands available, I
> guess. For anyone who is reading this and needs to locate the folder,
> I found it at
> /usr/local/share/request-tracker4/Plugins
> In there is a folder for this extension, and presumably others I
> install. In the extension's folder is etc, and in that is the
> configuration file.
> All that said, I don't see a difference between the RT with this
> plugin active and the one without it. Just as much extraneous detail
> seems to be on both pages. It looks like my only recourse now is to
> try the basic interface option.
Hmm, thats strange as I seem to remember that the only things being
shown is Create/Correspond/Comment. There is a user preference which can
add back all the transaction types available. Its in the Ticket Display
box at the end and that can be reached using the righthand menu
I'm thinking that the extension is not enabled. (See the menu
Admin/Tools/SystemConfiguration). I'm on RT-4.4.0



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