[rt-users] Create ticket via API ignores Requestors field on notify requestors?

[Andrew Ruthven]

Hey,

We're running RT 4.2.8 and using the API to create some tickets. But,
no notification is sent out to the requestor we're setting.  We are
using a privileged account to connect to the API.

I can see the requestor set on the ticket when I check the website, but
no recipients are considered when the scrip runs:

Oct  6 14:21:09 cat-prod-rt RT: [1145] Working on mailfield To;
recipients are  (/usr/share/request-
tracker4/lib/RT/Action/SendEmail.pm:639)
...
Oct  6 14:21:09 cat-prod-rt RT: [1145] No recipients found for deferred
delivery on transaction #213681 (/usr/share/request-tracker4/lib/RT/
Action/SendEmail.pm:691)
Oct  6 14:21:09 cat-prod-rt RT: [1145] <rt-4.2.8-1145-1475716868-1698.2
5796-22-0 at rt.catalyst.net.nz> #25796/213681 - Scrip 22 On Create Notify
Requestor

Is there anything we can do to make this work?

Cheers,
Andrew

-- 
Andrew Ruthven, Wellington, New Zealand
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