[rt-users] Create ticket via API ignores Requestors field on notify requestors?

[Kenneth Crocker]

Andrew,

If RT believes the Requester is also the actor requesting the ticket, it
doesn't usually (depends on default settings for "Notify Actor") send a
notification to the person making the request. It's considered redundant.
Read about the setting and change the setting.

Good Luck.

Casey

On Oct 5, 2016 7:30 PM, "Andrew Ruthven" <andrew at etc.gen.nz> wrote:

> Hey,
>
> We're running RT 4.2.8 and using the API to create some tickets. But,
> no notification is sent out to the requestor we're setting.  We are
> using a privileged account to connect to the API.
>
> I can see the requestor set on the ticket when I check the website, but
> no recipients are considered when the scrip runs:
>
> Oct  6 14:21:09 cat-prod-rt RT: [1145] Working on mailfield To;
> recipients are  (/usr/share/request-
> tracker4/lib/RT/Action/SendEmail.pm:639)
> ...
> Oct  6 14:21:09 cat-prod-rt RT: [1145] No recipients found for deferred
> delivery on transaction #213681 (/usr/share/request-tracker4/lib/RT/
> Action/SendEmail.pm:691)
> Oct  6 14:21:09 cat-prod-rt RT: [1145] <rt-4.2.8-1145-1475716868-1698.2
> 5796-22-0 at rt.catalyst.net.nz> #25796/213681 - Scrip 22 On Create Notify
> Requestor
>
> Is there anything we can do to make this work?
>
> Cheers,
> Andrew
>
> --
> Andrew Ruthven, Wellington, New Zealand
> andrew at etc.gen.nz             | linux.conf.au 2017, Hobart, AU
>   New Zealand's only Cloud:   |   The Future of Open Source
> https://catalyst.net.nz/cloud |     http://linux.conf.au
>
>
>
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