[rt-users] create transaction record

Matt Zagrabelny mzagrabe at d.umn.edu
Tue Oct 11 15:18:27 EDT 2016

On Tue, Oct 11, 2016 at 1:54 PM, Bryon Baker <bbaker at copesan.com> wrote:
> Matt
> Thanks for the reply.
> All I want to do is add an entry in the ticket history that contains the return information from the call to the web service.  I have the information logged to the log file, but I also want an entry record in the history of the ticket.  So no action something very simple.
> I know when a custom fields are changed or updated this information shows up in the history of the ticket.  With the web service call a message is received but a custom field is not needed for the information, just would like an entry in the history of the ticket of the message from web service call.

I hear what you are saying. I don't know off the top of my head how to
accomplish it.

So you have:

Email -> RT -> Scrip gets triggered -> Web service call is made


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