[rt-users] create transaction record

Bryon Baker bbaker at copesan.com
Tue Oct 11 14:54:21 EDT 2016

Thanks for the reply.

All I want to do is add an entry in the ticket history that contains the return information from the call to the web service.  I have the information logged to the log file, but I also want an entry record in the history of the ticket.  So no action something very simple.

I know when a custom fields are changed or updated this information shows up in the history of the ticket.  With the web service call a message is received but a custom field is not needed for the information, just would like an entry in the history of the ticket of the message from web service call.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 Ext. 2296 • 262-783-6261 Ext. 2296
bbaker at copesan.com
"Servicing North America with Local Care"

-----Original Message-----
From: Matt Zagrabelny [mailto:mzagrabe at d.umn.edu] 
Sent: Tuesday, October 11, 2016 1:47 PM
To: Bryon Baker <bbaker at copesan.com>
Cc: rt-users <rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] create transaction record

On Mon, Oct 10, 2016 at 4:16 PM, Bryon Baker <bbaker at copesan.com> wrote:
> Hello List
> I have created a custom scrip the will respond to an email via a web 
> service call.  I would like to create a transaction with the return message.

What do you want the txn to do? Set a custom field, change an owner, etc?

> Can someone give me a little code snippet or some direction on how to 
> create the transaction?  With our creating or updating a custom field.

Generally you would probably want to have two scrips:

1. On Condition C, reply to (or notify) requestor using template T

2. On Condition C, perform your specific txn using a blank template.

But it is hard to give advice without a little more clarity in your question.



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