[rt-users] Unable to create ticket via email

Rune Henssel rune.rt at henssel.dk
Mon Oct 17 19:19:17 EDT 2016

Hi List

I am trying to setup RT 4.4.1 so that tickets can be created via an email handled by rt-mailgate.
So fare I can only get RT to create a ticket if the sender is already created as a user in RT.

If I try to create a ticket from an, to RT unknown email address, I get a message back saying:
"You do not have permission to communicate with RT".

The RT installation is running with $ExternalAuth = 1 and $ExternalSettings set to use Pg_Auth to authenticate the users from a Postgresql.
@MailPlugins is not set, so it must be using the default values.

Any help in figuring out why RT won't allow ticket creation via email will be greatly appreciated.

Rune Henssel

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