[rt-users] Unable to create ticket via email
rune.rt at henssel.dk
Mon Oct 17 19:19:17 EDT 2016
I am trying to setup RT 4.4.1 so that tickets can be created via an email handled by rt-mailgate.
So fare I can only get RT to create a ticket if the sender is already created as a user in RT.
If I try to create a ticket from an, to RT unknown email address, I get a message back saying:
"You do not have permission to communicate with RT".
The RT installation is running with $ExternalAuth = 1 and $ExternalSettings set to use Pg_Auth to authenticate the users from a Postgresql.
@MailPlugins is not set, so it must be using the default values.
Any help in figuring out why RT won't allow ticket creation via email will be greatly appreciated.
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