[rt-users] Unable to create ticket via email

Chris Manly cam2 at cornell.edu
Tue Oct 18 06:41:31 EDT 2016


At either the queue level or globally, you need to give the “Everyone” group the “CreateTicket” permission.  Then un-known e-mail addresses will be able to create new tickets and will get set up as new un-privileged users automatically.

Christopher Manly
Coordinator, Library Systems
Cornell University Library Information Technologies
cam2 at cornell.edu

On 10/17/16, 7:19 PM, "rt-users on behalf of Rune Henssel" <rt-users-bounces at lists.bestpractical.com on behalf of rune.rt at henssel.dk> wrote:

    Hi List
    I am trying to setup RT 4.4.1 so that tickets can be created via an email handled by rt-mailgate.
    So fare I can only get RT to create a ticket if the sender is already created as a user in RT.
    If I try to create a ticket from an, to RT unknown email address, I get a message back saying:
    "You do not have permission to communicate with RT".
    The RT installation is running with $ExternalAuth = 1 and $ExternalSettings set to use Pg_Auth to authenticate the users from a Postgresql.
    @MailPlugins is not set, so it must be using the default values.
    Any help in figuring out why RT won't allow ticket creation via email will be greatly appreciated.
    Rune Henssel
    RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training
    * Boston - October 24-26
    * Los Angeles - Q1 2017

More information about the rt-users mailing list