[rt-users] RT4.4.1 ignoring two of four files in RT_SiteConfig.d

Alex Hall ahall at autodist.com
Mon Oct 24 10:46:02 EDT 2016

I'm more confused the more I look at my configuration files problem.
According to my system configuration page, RT is loading four files:
RT_Config.pm, RT_SiteConfig.pm, RT_SiteConfig.d/01-timezone.pm, and
RT_SiteConfig.d/04-logging.pm. It is simply ignoring 02-debconf.pm and
03-dbconfig-common.pm, which are the most vital of the four. I've run perl
-c on all four files, and all of them come back with no errors. What might
cause RT to skip two files like this? If the files are invalid somehow,
where would I find that out? /var/log/messages is reporting only the
expected warning about my WebDomain being incorrect, but nothing about any
files failing to load or invalid directives anywhere. I now know the source
of my problem, but have no idea how I might fix it. Has anyone ever seen
this before?

Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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