[rt-users] RT4.4.1 ignoring two of four files in RT_SiteConfig.d
jeffrey.pilant at bayer.com
Mon Oct 24 13:53:36 EDT 2016
>I'm more confused the more I look at my configuration files problem.
>According to my system configuration page, RT is loading four files:
>RT_Config.pm, RT_SiteConfig.pm, RT_SiteConfig.d/01-timezone.pm, and
>RT_SiteConfig.d/04-logging.pm. It is simply ignoring 02-debconf.pm and
>03-dbconfig-common.pm, which are the most vital of the four. I've run perl
>-c on all four files, and all of them come back with no errors. What might
>cause RT to skip two files like this? If the files are invalid somehow,
>where would I find that out? /var/log/messages is reporting only the
>expected warning about my WebDomain being incorrect, but nothing about any
>files failing to load or invalid directives anywhere. I now know the source
>of my problem, but have no idea how I might fix it. Has anyone ever seen
Wild shot in the dark:
Check owner, group, and r/w permissions.
Do all four files have the same values?
If this fixes things, post to the list the fix so others can benefit.
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