[rt-users] Slow quote folding

[Petr Hanousek]

Hi,
we have migrated to another server with newer Debian and this issue
suddenly dissapeared. So I wanted just let you know. Thanks to Jeffrey
Pilant for interest and morale support :)
Petr

On 1.6.2016 11:04, Petr Hanousek wrote:
> Dear all,
> we have here some users who have such a habit to keep all the
> conversation history in e-mails. Some of them have also stupid mail
> clients which doubles the number of spaces. This results in looong mails
> and therefore long ticket history. So some individuals use, for better
> information overview, quote folding.
> This works quite well, but when the stuff that is to be quoted in ticket
> is too long (or too many of them?), the quoting procedure takes very
> long time. I've got here a ticket with 24 replies, each with the full
> mail history, and showing the ticket with folding turned on takes about
> 8 minutes. The ticket history during that time shows only "Loading..."
> notice.
> 
> When I searched in the code to see how this folding is done, it gave me
> an impression that it uses some general method which affects the whole
> RT. So I am little bit scare to give it some tuning :) Could you someone
> please either to confirm a bug, or (if it is a feature) explain me the
> mechanism how this should work and what to tune/rewrite?
> 
> Thank you, Petr
> 

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