[rt-users] REST API, AUTOMATION and Recipes.

Keith Creasy kcreasy at aph.org
Wed Oct 26 07:46:45 EDT 2016

Hi Reza.

Nothing all that complicated but I did write an interface using Angular that compiles some statistical information on RT tickets and children. It creates a nice report on the progress toward milestones. Things like estimated time, time worked, time remaining, percent complete, and a color-coded status. It gives totals for each “epic” and a total for all work in progress, work completed, and work that has not yet begun.

I’m sure I could do a lot more but coding all this really isn’t “my job” and so time is limited.

Good luck.


Keith Creasy, Programmer and Technical Lead
American Printing House f/t Blind
Phone: 502.895.2405
Skype: keith537

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Reza
Sent: Wednesday, October 26, 2016 3:17 AM
To: rt-users
Subject: [rt-users] REST API, AUTOMATION and Recipes.

Greetings Community:

Past 3:00 AM EST here in Toronto and this learning exercise is just too darn addictive!

I've already been digging deep inside the API documentations of RT, to be more specific the REST API.

The contributors and developers of RT are simply pure ingenious.  The REST API is allowing any Joe like me to come up with a beautifully designed web interface and communicate with RT to do almost anything (if not all).  I've already started writing code to integrate with bash scripts, php, simple CURL, etc., as the initial input by web-form, or telephone touch pad.  I'm only beginning to imagine the potential of a phone system integration of a call centre into RT.

Most of us here are systems admins, system analysts and coders.  Just curious...  how many of you folks here in this community have actually written your own apps to integrate with RT via the REST API?


[Superbly pumped to learn more.  Cheers!]

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