[rt-users] REST API, AUTOMATION and Recipes.

Guadagnino Cristiano guadagnino.cristiano at creval.it
Wed Oct 26 04:25:01 EDT 2016


Hi Reza,

I have written a little open source Windows application that sits in the system tray and notifies you when a new ticket arrives or when someone reopens one of your closed tickets.

It is communicating with RT through the REST APIs.



You can find it here, if you're curious:

https://app.assembla.com/spaces/rtcheckerv2/wiki



It still has a couple bugs, but we're all using it here in production.



Cris







Il mercoledì 26 ottobre 2016 alle 03:17:05 CEST, Reza ha scritto:

Greetings Community:

Past 3:00 AM EST here in Toronto and this learning exercise is just too darn addictive!

I've already been digging deep inside the API documentations of RT, to be more specific the REST API.

The contributors and developers of RT are simply pure ingenious.  The REST API is allowing any Joe like me to come up with a beautifully designed web interface and communicate with RT to do almost anything (if not all).  I've already started writing code to integrate with bash scripts, php, simple CURL, etc., as the initial input by web-form, or telephone touch pad.  I'm only beginning to imagine the potential of a phone system integration of a call centre into RT.

Most of us here are systems admins, system analysts and coders.  Just curious...  how many of you folks here in this community have actually written your own apps to integrate with RT via the REST API?

Thanks!
Reza.

[Superbly pumped to learn more.  Cheers!]



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