[rt-users] Greetings from a New RT user in Toronto.

[Jeff Voskamp]

On 25/10/16 12:18 PM, Reza wrote:
> Greetings Jeff:
>
> Thank you for your reply.
>
> The use case for random IDs is quite simple.   Ascending / serial 
> number of IDs compromises confidentiality.  End users would be able to 
> guess how busy I could be with the amount of tickets answered.  Its 
> something I don't want to disclose.   Almost ALL ticketing systems I 
> have seen, have a random arbitrary numeric or alpha-numeric ID.  Any 
> other suggestions on how to approach not displaying an obvious number 
> to end users?
>
> Thanks!
> Reza.

The increasing ticket number is baked into the Ticket table definition:
`id` int(11) NOT NULL AUTO_INCREMENT,

There's probably bits of code that assume this works this way.

Jeff