[rt-users] Greetings from a New RT user in Toronto.
javoskamp at uwaterloo.ca
Wed Oct 26 14:26:20 EDT 2016
On 25/10/16 12:18 PM, Reza wrote:
> Greetings Jeff:
> Thank you for your reply.
> The use case for random IDs is quite simple. Ascending / serial
> number of IDs compromises confidentiality. End users would be able to
> guess how busy I could be with the amount of tickets answered. Its
> something I don't want to disclose. Almost ALL ticketing systems I
> have seen, have a random arbitrary numeric or alpha-numeric ID. Any
> other suggestions on how to approach not displaying an obvious number
> to end users?
The increasing ticket number is baked into the Ticket table definition:
`id` int(11) NOT NULL AUTO_INCREMENT,
There's probably bits of code that assume this works this way.
More information about the rt-users