[rt-users] Conversation grouping by ticket in Outlook / Thread-Index & Thread-Topic

[Thomas Oddsund]

Hello,


You can set headers in mail, just add them at the top of your template used for sending, so something like this:

--- Start of template ---

thread-topic: [rt.example.com #{$Ticket->id}] {$Ticket->Subject}

thread-index: *However you choose to set it*


{$Transaction->Content()}

--- End of template ---


Also, keep whatever other headers you have. The easiest would be to just add them at the top of the template and keep the existing lines.

How you set the thread-index variable however, that I can't help you with.


Med vennlig hilsen,
Thomas Oddsund
SDS/USIT
________________________________
Fra: rt-users <rt-users-bounces at lists.bestpractical.com> på vegne av L B <bertignac at gmail.com>
Sendt: 31. august 2016 15:10
Til: rt-users
Emne: [rt-users] Conversation grouping by ticket in Outlook / Thread-Index & Thread-Topic

Hi,

Can RT send the Thread-Index & Thread-Topic fields as email headers? They are used for grouping conversations in Outlook and avoid seeing each emails of a same ticket in single conversations.

I saw here some email dumps with these fields: http://lists.bestpractical.com/pipermail/rt-devel/2008-November/010323.html

[...]

Content-Transfer-Encoding: base64
thread-topic: [rt.example.com<http://rt.example.com> #1234] Bitte um Rückruf am Mittwoch
thread-index: AclI3xNq4KwWEYT8QX+ziU8EtI/A4g==
MIME-Version: 1.0 (iPhone Mail 5F136)

[...]

but I couldn't find anything in RT Core or plugins/extensions to do this.

Am I missing something?

Thanks!
--
L.B.
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