[rt-users] Using rt4-fcgi with RT on Debian?

Alex Hall ahall at autodist.com
Fri Sep 2 15:43:37 EDT 2016

Just a quick update: I added
Set(WebPort , 8485);
to my configuration, killed the FCGI server, re-spawned it, and the error I
was getting when trying to log in went away. I'd still like to know how to
use rt4-fcgi, to avoid having to use kill and spawn-fcgi just to apply a
configuration update, but at least I can log in and start configuring RT
for use.

On Fri, Sep 2, 2016 at 3:15 PM, Alex Hall <ahall at autodist.com> wrote:

> Hi all,
> I thought I'd start a new thread for this, since the question got asked in
> a thread that didn't specifically relate to FCGI. I was told by one list
> member to install the rt4-fcgi package to help serve RT on Debian through
> Nginx. I've done so, but am not sure how to get it working or what
> commands, if any, are available.
> I have the 'rt' site in Nginx set to use, and that works
> initially if I use spawn-fcgi. However, I then run into the problem I had
> last week, where Firefox says the page isn't redirecting properly. The
> message is:
> The page isn’t redirecting properly
> Firefox has detected that the server is redirecting the request for this
> address in a way that will never complete.
> The initial page works correctly, but I get the above as soon as I log in.
> If I run the useful command I just found, tail -f /var/log/messages, I see
> only come configuration problems from an hour before when I most recently
> tried to access the site. The Nginx error log for RT is empty, and the
> access log shows only the failed attempts I made earlier in the day.
> I have a feeling that my changes to the name, location, and other settings
> just haven't taken effect yet. In trying to restart the server to get these
> configuration changes to register, though, I run into the small problem
> that I have no idea how to restart it. I'm still using spawn-fcgi because
> it's the only way I know to get the site working; how would I use rt4-fcgi
> instead? Once I have it running, how would I restart it? Change the port?
> If anyone has suggestions, I'd appreciate them. I know all this stuff must
> seem painfully obvious and simple to most everyone, but documentation on
> rt4-fcgi is nowhere to be found, so I'm not sure where else to ask.
> --
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com

Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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