[rt-users] Making another user a full admin?

[Matt Zagrabelny]

On Fri, Sep 2, 2016 at 3:36 PM, Alex Hall <ahall at autodist.com> wrote:
> Hi all,
> I want to make my boss the other admin in RT (I'm still logged in as root,
> so wouldn't mind making myself a real account that's also an admin). I'm in
> the user rights area, and can allow users to do things, but how do I make a
> given user a full system admin? Not a queue admin, but rather at the same
> level as the root account? Thanks.

Create a group - call it Admin or something similar. Make your (new)
account and your boss' account both members of that group. Then give
the group global superuser rights.

Admin -> Global -> Group Rights

Check the "Do anything and everything" (Superuser) checkbox. Save changes.

-m