[rt-users] Assigning rights to groups for queues

[Alex Hall]

Hi all,
Sorry for all the questions. Now that the hard part is out of the way, I'm
configuring our test RT instance and keep running into little things I
don't get. I'm on RT 4.2.8, so some of the below could be bugs that have
been fixed in newer versions.

I have a Graphics queue, and two groups--graphics_staff and
graphics_admins--as some on this list have suggested. I go to the Graphics
queue, select group rights, type graphics_admins into the group field, and
choose that group. Now I'm editing what rights members of the
graphics_admins group have within the graphics queue, right?

I check the first box in the list and hit the 'save' button. Now, the first
point of confusion: the box remains checked, but the group I'd selected is
no longer displayed. What happened: did the group get assigned that right,
or did everyone? With no group it looks like the checked box applies to
everyone, but that doesn't make sense as I was just editing the rights of a
single group.

Before that test, I'd selected a group and granted all the standard rights,
then hit 'save'. Without thinking, I selected the 'staff' tab and granted
most rights there as well, then saved again. It was only after that second
save that I realized I hadn't selected the group again. Did I grant the
second batch of rights to everyone, or did my group selection persist even
though it wasn't shown? I couldn't tell, because of my third question:
whether I selected the group or not, no checkboxes were checked. Do these
boxes not reflect the current state of their respective rights after you
save? How do I view what group has which rights? How do I de-select a group
and go back to 'everyone', if group selection disappears but silently
persists?

-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160906/d865b014/attachment.htm>