[rt-users] Assigning rights to groups for queues

Alex Hall ahall at autodist.com
Tue Sep 6 15:27:48 EDT 2016

Alright. It sounds like what I want to happen is happening, it's just
displaying oddly for me. So long as I can keep adjusting rights and saving
without having to select the group every time, that's okay. Thanks.

On Tue, Sep 6, 2016 at 3:23 PM, Matt Zagrabelny <mzagrabe at d.umn.edu> wrote:

> Hey Alex,
> On Tue, Sep 6, 2016 at 2:11 PM, Alex Hall <ahall at autodist.com> wrote:
> > That's okay, let me ask it this way. If I give a group rights in a
> queue, I
> > enter the group's name and select it from the list of matches.
> Correct.
>  When I do
> > that, the group appears as a tab, next to CC, Admin CC, Requestor, and
> all
> > the other tabs.
> Let's stop here and clarify things a bit. When you type a group and
> select it, one of two things happen:
> 1. RT knows if that group has been granted rights. If the group typed
> in and selected has granted rights, it displays the tab with that
> group. Note: there would have already been a tab with that group
> loaded in the page. Thus, RT uses JS to display that tab.
> or
> 2. RT knows that the group has not been granted any rights for this
> queue and it uses the "Add Group" "tab" to grant rights for the
> dynamically loaded group to the statically listed rights.
>  When I toggle the checkboxes and hit 'save', that last tab
> > that had the selected group's name on it is gone.
> Correct.
>  Is it somewhere else on
> > the screen that I'm missing, or do I have to re-select the group after
> every
> > time I save any changes I've made?
> It is somewhere else on the screen after clicking save and the page
> reloads. Its name is placed with the other custom groups that have
> rights granted for this queue. The "Add Group" tab is now freed up to
> allow additional dynamic groups to be granted rights.
> However, you do not need to (re)select it, the page load already has
> it selected as that was the group you were last granting rights to.
> -m

Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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