[rt-users] FastCGI: comm with server "/opt/rt4/sbin/rt-server.fcgi" aborted: idle timeout (300 sec)
me at nileshgr.com
Thu Sep 8 13:43:17 EDT 2016
On Thu, 2016-09-08 at 11:24 -0400, Pavneet Arora wrote:
> Okay, I have tried scouring the archives, but haven't found a solution
> to my problem, although rt-server.fcgi errors is mentioned with other
> Here is a summary of the configuration:
> 1. Originally, a working rt-4.2.10 installation under Ubuntu 14.04.
> Perl was installed locally and the following put in .bashrc to point
> to the correct version:
> PERL_MB_OPT="--install_base \"/home/<user>/perl5\""; export PERL_MB_OPT;
> PERL_MM_OPT="INSTALL_BASE=/home/<user>/perl5"; export PERL_MM_OPT;
> 2. Recently upgraded to Ubuntu 16.04.1, and rt stopped working.
> 3. Was getting the following error in /var/log/apache2/error.log:
> 'FastCGI: server "/opt/rt4/sbin/rt-server.fcgi" has failed to remain
> running for 30 seconds given 3 attempts, its restart interval has
> been backed off to 600 seconds'
> The command for FastCGIServer in the site config also failed on the
> command line:
> /opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout 300
> with an error about Perl module dependency.
> 4. So, after much effort in trying to upgrade the old (local) Perl
> installation and figuring that it was a Perl issue, I completely
> disabled/removed the original Perl installation.
> 5. Installed Perl 5.24.0 via perlbrew and then installed cpanm
> 6. Set "export RT_FIX_DEPS_CMD=/opt/perl/bin/cpanm"
> 7. Ran fixdeps. Had to use --force to install Date::Manip, but other
> than that have a fresh cpan.
> 8. So clean Perl, and clean cpan.
> 9. Did a reconfigure of rt-4.2.10 using the revised perlbrew directory,
> and a 'make install' (Backed up the original directory. Copied over
> the old RT_SiteConfig.pm over to the new install directory. Checked
> permissions: root:www-data.
> 9. Problem is that I am still get the same errors related to
> Any guidance as to what might be the issue?
What are the errors?
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