[rt-users] FastCGI: comm with server "/opt/rt4/sbin/rt-server.fcgi" aborted: idle timeout (300 sec)

Pavneet Arora pavneet_arora at waroc.com
Thu Sep 8 11:24:51 EDT 2016

Okay, I have tried scouring the archives, but haven't found a solution
to my problem, although rt-server.fcgi errors is mentioned with other

Here is a summary of the configuration:

1.  Originally, a working rt-4.2.10 installation under Ubuntu 14.04.  
    Perl was installed locally and the following put in .bashrc to point 
    to the correct version:

    PERL_MB_OPT="--install_base \"/home/<user>/perl5\""; export PERL_MB_OPT;
    PERL_MM_OPT="INSTALL_BASE=/home/<user>/perl5"; export PERL_MM_OPT;

2.  Recently upgraded to Ubuntu 16.04.1, and rt stopped working.
3.  Was getting the following error in /var/log/apache2/error.log:

    'FastCGI: server "/opt/rt4/sbin/rt-server.fcgi" has failed to remain
    running for 30 seconds given 3 attempts, its restart interval has
    been backed off to 600 seconds'

    The command for FastCGIServer in the site config also failed on the
    command line:

    /opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout 300

    with an error about Perl module dependency.
4.  So, after much effort in trying to upgrade the old (local) Perl
    installation and figuring that it was a Perl issue, I completely
    disabled/removed the original Perl installation.
5.  Installed Perl 5.24.0 via perlbrew and then installed cpanm
6.  Set "export RT_FIX_DEPS_CMD=/opt/perl/bin/cpanm"
7.  Ran fixdeps.  Had to use --force to install Date::Manip, but other
    than that have a fresh cpan.
8.  So clean Perl, and clean cpan.
9.  Did a reconfigure of rt-4.2.10 using the revised perlbrew directory, 
    and a 'make install' (Backed up the original directory.  Copied over 
    the old RT_SiteConfig.pm over to the new install directory.  Checked 
    permissions: root:www-data.
9.  Problem is that I am still get the same errors related to

Any guidance as to what might be the issue?


Pavneet Arora           m: +1 (647) 406-6843
Waroc Informatik        t: +1 (416) 937-9276

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