[rt-users] FastCGI: comm with server "/opt/rt4/sbin/rt-server.fcgi" aborted: idle timeout (300 sec)

[Nilesh]

I was asking about the Perl errors. What do you see on the console or in RT's
logs (enable debug logging in RT_SiteConfig) when you run rt-server.fcgi
directly?

-- 
Nilesh
On Thu, 2016-09-08 at 13:57 -0400, Pavneet Arora wrote:
> Observed behaviour is that the browser request times out.
> 
> /var/log/apache2/error.log shows as quoted originally (same error as 
> immediately after upgrade to 16.04.1):
> 
>     'FastCGI: server "/opt/rt4/sbin/rt-server.fcgi" has failed to remain
>     running for 30 seconds given 3 attempts, its restart interval has
>     been backed off to 600 seconds'
> 
> /opt/rt4/var/log/apache2.error has the matching error:
> 
>   ] FastCGI: comm with server "/opt/rt4/sbin/rt-server.fcgi" aborted: idle
> timeout (300 sec)
>   ] FastCGI: incomplete headers (0 bytes) received from server
> "/opt/rt4/sbin/rt-server.fcgi"
> 
> Just for completeness here is the apache2 config file from 
> sites-available (with host obscured):
> 
>     # Tell FastCGI to put its temporary files somewhere sane; this may
>     # be necessary if your distribution doesn't already set it
>     #FastCgiIpcDir /tmp
> 
>     FastCgiServer /opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout 300
> 
>     <VirtualHost *:80>
>       ### Optional apache logs for RT
>       # Ensure that your log rotation scripts know about these files
>       ErrorLog /opt/rt4/var/log/apache2.error
>       TransferLog /opt/rt4/var/log/apache2.access
>       LogLevel debug
> 
>       AddDefaultCharset UTF-8
> 
>       ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
> 
>       ServerAdmin webmaster at localhost
>       ServerName <rt-host-XXX>.com
>       DocumentRoot /var/www/<rt-host-XXX>.com
> 
>       <Location />
>         <IfVersion >= 2.4> #
>           Require all granted
>         </IfVersion>
>         <IfVersion < 2.4>
>           Order allow,deny
>           Allow from all
>         </IfVersion>
> 
>         Options +ExecCGI
>         AddHandler fcgid-script fcgi
>       </Location>
> 
>     </VirtualHost>
> 
> 
> On 08Sep16, Nilesh wrote:
> > 
> > What are the errors?
> > 
> > -- 
> > Nilesh
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