[rt-users] incoming (big) email are dropped

[Joop]

On 9-9-2016 14:44, Alexandre Galletet wrote:
> Hello everyone,
>
> When we receive email with more than ~8MB I see only the three lines
> below in rt's log and that all. Noting in web interface.
>
> [2688] [Fri Sep  9 12:26:55 2016] [warning]: Use of uninitialized
> value $args{"Message"} in print at
> /opt/rt4/sbin/../lib/RT/EmailParser.pm line 121.
> (/opt/rt4/sbin/../lib/RT/EmailParser.pm:121)
> [2688] [Fri Sep  9 12:26:55 2016] [debug]: Encode::Guess guessed
> encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:568)
> [2688] [Fri Sep  9 12:26:55 2016] [error]: Couldn't parse or find
> sender's address
> (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:86)
>
> If I resent the same mail, with smaller attachment everything is OK.
>
> Is there a limit size for incoming mail ?
See https://docs.bestpractical.com/rt/4.4.1/RT_Config.html and
$MaxAttachmentSize and related options. Your database backend may
enforce different limits, check with your dba.

Regards,

Joop