[rt-users] incoming (big) email are dropped

Alexandre Galletet ag at galletet.ch
Fri Sep 9 08:44:42 EDT 2016

Hello everyone,

When we receive email with more than ~8MB I see only the three lines 
below in rt's log and that all. Noting in web interface.

[2688] [Fri Sep  9 12:26:55 2016] [warning]: Use of uninitialized value 
$args{"Message"} in print at /opt/rt4/sbin/../lib/RT/EmailParser.pm line 
121. (/opt/rt4/sbin/../lib/RT/EmailParser.pm:121)
[2688] [Fri Sep  9 12:26:55 2016] [debug]: Encode::Guess guessed 
encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:568)
[2688] [Fri Sep  9 12:26:55 2016] [error]: Couldn't parse or find 
sender's address 

If I resent the same mail, with smaller attachment everything is OK.

Is there a limit size for incoming mail ?


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