[rt-users] Changing logo, and viewing *all* tickets?

[Sinapius, Vinzenz]

Hi Alex,


1.       Take a look at http://your-rt.org/Admin/Tools/Theme.html

2.       I think you have to build him a dashboard with a custom search which shows all open tickets for all queues. Take a look at /Search/Build.html?NewQuery=1 and /Dashboards/Modify.html?Create=1

Cheers,
Vinzenz

Vinzenz Sinapius
Information Technology | Informationstechnik

tracetronic GmbH
Stuttgarter Str. 3
01189 DRESDEN
GERMANY

Phone: +49 351 205768-167
Fax: +49 351 205768-999
E-mail: vinzenz.sinapius at tracetronic.de<mailto:vinzenz.sinapius at tracetronic.de>

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Von: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Alex Hall
Gesendet: Donnerstag, 15. September 2016 14:36
An: rt-users at lists.bestpractical.com
Betreff: [rt-users] Changing logo, and viewing *all* tickets?

Hello all,
A couple questions from my boss that I don't know how to answer: can I change the logo and link that appears at the top of all RT pages? He wants it to be our logo and the link to go to our homepage.

The other question is about viewing tickets. As the head of the company, he wants, quite understandably, to have a way of viewing all open tickets regardless of queue. I've given the admins group all the permissions I could find, and added him to that, so he should have whatever rights are needed to do this. Yet, neither of us can find a way to bring up such a view. Tickets in which he is involved, sure, but not *every* active ticket in RT. Is there an easy way, or will have I have to make a special group that is admin CC on all tickets? I'd rather not, since that would give him a ton of unwanted emails.

Thanks for any information on either one. Of the two, viewing all tickets is much more important.

Sent from my iPhone
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