[rt-users] Changing logo, and viewing *all* tickets?

Alex Hall ahall at autodist.com
Thu Sep 15 10:37:51 EDT 2016


Thanks guys. We've updated the logo, and I passed along the information
about saving searches. You said active tickets are __Active__, but open are
simply 'open'? What do the underscores indicate, or should it be __open__?
Do caps matter?

Finally, how do we completely delete tickets if necessary? I have seen a
few suggestions, but most from the 3.x versions of RT. What's the
recommended way, and is the shredder necessary for this?

On Thu, Sep 15, 2016 at 9:55 AM, Sinapius, Vinzenz <
Vinzenz.Sinapius at tracetronic.de> wrote:

> Hi Alex,
>
>
>
> 1.       Take a look at http://your-rt.org/Admin/Tools/Theme.html
>
> 2.       I think you have to build him a dashboard with a custom search
> which shows all open tickets for all queues. Take a look at
> /Search/Build.html?NewQuery=1 and /Dashboards/Modify.html?Create=1
>
>
>
> Cheers,
>
> Vinzenz
>
>
>
> Vinzenz Sinapius
> Information Technology | Informationstechnik
>
> *trace**tronic* GmbH
> Stuttgarter Str. 3
> 01189 DRESDEN
> GERMANY
>
> Phone: +49 351 205768-167
> Fax: +49 351 205768-999
> E-mail: vinzenz.sinapius at tracetronic.de
>
> Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY
> Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing.
> Peter Strähle
> Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086
>
>
>
> *Von:* rt-users [mailto:rt-users-bounces at lists.bestpractical.com] *Im
> Auftrag von *Alex Hall
> *Gesendet:* Donnerstag, 15. September 2016 14:36
> *An:* rt-users at lists.bestpractical.com
> *Betreff:* [rt-users] Changing logo, and viewing *all* tickets?
>
>
>
> Hello all,
>
> A couple questions from my boss that I don't know how to answer: can I
> change the logo and link that appears at the top of all RT pages? He wants
> it to be our logo and the link to go to our homepage.
>
>
>
> The other question is about viewing tickets. As the head of the company,
> he wants, quite understandably, to have a way of viewing all open tickets
> regardless of queue. I've given the admins group all the permissions I
> could find, and added him to that, so he should have whatever rights are
> needed to do this. Yet, neither of us can find a way to bring up such a
> view. Tickets in which he is involved, sure, but not *every* active ticket
> in RT. Is there an easy way, or will have I have to make a special group
> that is admin CC on all tickets? I'd rather not, since that would give him
> a ton of unwanted emails.
>
>
>
> Thanks for any information on either one. Of the two, viewing all tickets
> is much more important.
>
>
> Sent from my iPhone
>



-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160915/39191a3d/attachment.html>


More information about the rt-users mailing list