[rt-users] Changing logo, and viewing *all* tickets?

Matt Zagrabelny mzagrabe at d.umn.edu
Thu Sep 15 10:57:37 EDT 2016


__Active__ is a meta status that includes all active statuses of a
lifecycle - it would include statuses: open, new, and any other active
statuses for the default lifecycle.

'open' would work for open, 'new' would work for new, '__Active__' covers
all bases, for all lifecycles. It is probably what you want - even if you
don't know you want it. :)

-m

On Thu, Sep 15, 2016 at 9:37 AM, Alex Hall <ahall at autodist.com> wrote:

> Thanks guys. We've updated the logo, and I passed along the information
> about saving searches. You said active tickets are __Active__, but open are
> simply 'open'? What do the underscores indicate, or should it be __open__?
> Do caps matter?
>
> Finally, how do we completely delete tickets if necessary? I have seen a
> few suggestions, but most from the 3.x versions of RT. What's the
> recommended way, and is the shredder necessary for this?
>
> On Thu, Sep 15, 2016 at 9:55 AM, Sinapius, Vinzenz <
> Vinzenz.Sinapius at tracetronic.de> wrote:
>
>> Hi Alex,
>>
>>
>>
>> 1.       Take a look at http://your-rt.org/Admin/Tools/Theme.html
>>
>> 2.       I think you have to build him a dashboard with a custom search
>> which shows all open tickets for all queues. Take a look at
>> /Search/Build.html?NewQuery=1 and /Dashboards/Modify.html?Create=1
>>
>>
>>
>> Cheers,
>>
>> Vinzenz
>>
>>
>>
>> Vinzenz Sinapius
>> Information Technology | Informationstechnik
>>
>> *trace**tronic* GmbH
>> Stuttgarter Str. 3
>> 01189 DRESDEN
>> GERMANY
>>
>> Phone: +49 351 205768-167
>> Fax: +49 351 205768-999
>> E-mail: vinzenz.sinapius at tracetronic.de
>>
>> Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY
>> Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann,
>> Dr.-Ing. Peter Strähle
>> Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086
>>
>>
>>
>> *Von:* rt-users [mailto:rt-users-bounces at lists.bestpractical.com] *Im
>> Auftrag von *Alex Hall
>> *Gesendet:* Donnerstag, 15. September 2016 14:36
>> *An:* rt-users at lists.bestpractical.com
>> *Betreff:* [rt-users] Changing logo, and viewing *all* tickets?
>>
>>
>>
>> Hello all,
>>
>> A couple questions from my boss that I don't know how to answer: can I
>> change the logo and link that appears at the top of all RT pages? He wants
>> it to be our logo and the link to go to our homepage.
>>
>>
>>
>> The other question is about viewing tickets. As the head of the company,
>> he wants, quite understandably, to have a way of viewing all open tickets
>> regardless of queue. I've given the admins group all the permissions I
>> could find, and added him to that, so he should have whatever rights are
>> needed to do this. Yet, neither of us can find a way to bring up such a
>> view. Tickets in which he is involved, sure, but not *every* active ticket
>> in RT. Is there an easy way, or will have I have to make a special group
>> that is admin CC on all tickets? I'd rather not, since that would give him
>> a ton of unwanted emails.
>>
>>
>>
>> Thanks for any information on either one. Of the two, viewing all tickets
>> is much more important.
>>
>>
>> Sent from my iPhone
>>
>
>
>
> --
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com
>
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Boston - October 24-26
> * Los Angeles - Q1 2017
>
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