[rt-users] Best way to set up test RT instance?

Kenneth Marshall ktm at rice.edu
Wed Sep 21 14:09:15 EDT 2016

On Wed, Sep 21, 2016 at 12:50:51PM -0400, Alex Hall wrote:
> Hello all,
> I finally have RT sending out emails on the company's server, so we're
> ready to move forward with testing things and making changes. To that end,
> I'm wondering how everyone manages testing changes without affecting the
> primary instance, then moving those changes into production?
> My first thought is to have a second installation on the same server, maybe
> in /etc/request-tracker4_test. The problems are how to deal with the other
> places RT installs itself (I use the pre-packaged install) and how to tell
> Debian to use that path in the first place.
> My next option would be a whole different server, but doing that requires a
> way to move items between the two. Besides, it seems more efficient,
> somehow, to use one server rather than two.
> Either way, I'll have to merge the changes I find work on the test system
> back to the real one. Is there a relatively simple way to do this, or do
> people just manually repeat the work they did on the test system on the
> live one? I'm not talking about source code changes, but, say, a new ticket
> type or SLA. Thanks for any thoughts.
> -- 
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com

Hi Alex,

We use nginx to serve multiple independent installs from the same
server. The RT code + modifications is a pretty small footprint and
it allows us to have as full a test instance as we would care to
provide the resources.


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