[rt-users] Best way to set up test RT instance?

Alex Hall ahall at autodist.com
Wed Sep 21 14:12:00 EDT 2016

Do you run from source? If not, how did you direct RT to use alternative
paths during the install rather than using all the same ones and thus
failing to install or overriding existing files?

Were I to attempt a source install again, could I safely do so alongside
the current 4.2.8 instance on the server? Obviously I'd have to make a
different database, and couldn't have both instances using the same email
addresses for sending/receiving, but what else would I have to consider?

On Wed, Sep 21, 2016 at 2:09 PM, Kenneth Marshall <ktm at rice.edu> wrote:

> On Wed, Sep 21, 2016 at 12:50:51PM -0400, Alex Hall wrote:
> > Hello all,
> > I finally have RT sending out emails on the company's server, so we're
> > ready to move forward with testing things and making changes. To that
> end,
> > I'm wondering how everyone manages testing changes without affecting the
> > primary instance, then moving those changes into production?
> >
> > My first thought is to have a second installation on the same server,
> maybe
> > in /etc/request-tracker4_test. The problems are how to deal with the
> other
> > places RT installs itself (I use the pre-packaged install) and how to
> tell
> > Debian to use that path in the first place.
> >
> > My next option would be a whole different server, but doing that
> requires a
> > way to move items between the two. Besides, it seems more efficient,
> > somehow, to use one server rather than two.
> >
> > Either way, I'll have to merge the changes I find work on the test system
> > back to the real one. Is there a relatively simple way to do this, or do
> > people just manually repeat the work they did on the test system on the
> > live one? I'm not talking about source code changes, but, say, a new
> ticket
> > type or SLA. Thanks for any thoughts.
> >
> > --
> > Alex Hall
> > Automatic Distributors, IT department
> > ahall at autodist.com
> Hi Alex,
> We use nginx to serve multiple independent installs from the same
> server. The RT code + modifications is a pretty small footprint and
> it allows us to have as full a test instance as we would care to
> provide the resources.
> Regards,
> Ken

Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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