[rt-users] what can custom fields do?

Alex Hall ahall at autodist.com
Wed Sep 21 16:55:07 EDT 2016

Hi all,
I'm planning to add a "type" field globally. Initially, this will be a list
containing "discussion", "problem", and, maybe, "critical issue". What I'm
wondering, though, is whether the selection of a value from this list can
do anything? That is, could selecting "discussion" force the priority to 0,
while "critical" would force it to 40? I hope so, so I can add a "severity"
dropdown list, letting users select from five importance levels and not
worry about--or mis-type--the actual number.

Could I use this field in searches, like "type:problem"? What else can
custom fields do, if anything, or are they really only for searching and
letting users see details the default RT doesn't include?

Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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