[rt-users] REST API; the plus-character (+) will be not processed; plain email

MDroemer at gmx.de MDroemer at gmx.de
Sat Sep 24 05:19:53 EDT 2016

Dear RT-users,

thanks for your quick response.

We are using JavaScript API AngularJS and REST API to create new tickets.
There is a similar function in AngularJS, see follow:

Unfortunately it doesn't work, also.

Using firebug the content seems fine.
That means, the submitted data stream over the network is fine.

How can i check in RT the incomming data stream from the client of the REST-API?

What we are wondering, other special characters are visbile, for example '?', in a created ticket.

Thank you very much.


Gesendet: Dienstag, 20. September 2016 um 19:08 Uhr
Von: "Landon Stewart" <lstewart at internap.com>
An: "MDroemer at gmx.de" <MDroemer at gmx.de>
Cc: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
Betreff: Re: [rt-users] REST API; the plus-character (+) will be not processed; plain email

On Sep 20, 2016, at 9:41 AM, MDroemer at gmx.de wrote:

Dear Request Tracker users,

while we working with special characters, we noticed that the plus-character will be not processed by the REST-API, when a new ticket is created.
All other special characters will be processed.

Here a simple content:
id: ticket/new
Subject: Test '\+'
Queue: General
You should urlencode that text:
$ perl -e 'use URL::Encode qw/url_encode_utf8/; print url_encode_utf8("Test +");'
The + here is the space, the %2B is the plus sign from the string.

Landon Stewart
Lead Analyst - Abuse and Security Management
📧 lstewart at internap.com[lstewart at internap.com]
🌍 www.internap.com[http://www.internap.com]

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