[rt-users] Pushing Tickets in queue the "pusher" is not a member of?

Kenneth Marshall ktm at rice.edu
Wed Sep 28 10:31:59 EDT 2016

On Mon, Sep 26, 2016 at 06:02:53PM +0200, Patrick G. Stoesser wrote:
> Hello there,
> I'm using RT 4.2.8. I'm having several queues for several departments.
> Now, tickets have to be pushed into other queues where then the
> according department works on them. But the "pusher" should not be a
> member of the queue, and he should not even see the queue.
> Now I'm not getting anywhere with this. How do I systematically
> enable users to push tickets in queues in which they are no members,
> and which they don't need to see?
> Thanks for any advice.
> Regards, Patrick

Hi Patrick,

We have given the groups that should only be able to 'push' at ticket
to a queue only the SeeQueue and CreateTicket rights. They can see the
name of the queue(s) in that assignment dropdown but not the tickets
in the queue.


More information about the rt-users mailing list