[rt-users] Showing tickets for which the user is a CC on the homepage?

Alex Hall ahall at autodist.com
Thu Sep 29 16:48:37 EDT 2016

To be clear, I did try the saved search route. However, I don't know if
users can add saved searches so they load right on the homepage without the
user first needing to click the right saved search. I've tried to
investigate this, but the dashboard builder isn't very accessible, or I
have no clue how to make sense of it.

The bigger problem is that the query I tried doesn't seem to work. My query

(requester = '__CurrentUser__' OR CC = '__CurrentUser__')
AND ( Status = 'new' OR Status = 'open' OR Status = 'stalled' )

This returns one ticket, which is nothing to do with me at all. I hoped to
make this saved search, somehow make it global, then somehow enable it for
all users' homepages, but I'm not even past the "getting the search to
work" stage. As RT shows owned and new tickets on its own, I'm hoping
there's a way to get this search to work in a similar manner, once it finds
what I want.

On Thu, Sep 29, 2016 at 3:45 PM, Alex Hall <ahall at autodist.com> wrote:

> Hi all,
> Is there any way to get a homepage module to show tickets for whom the
> current user is a CC watcher? That is, if Alice CCs Bob on a ticket, Bob
> should be able to see it on his homepage whenever he logs in. He can view
> the ticket if he goes looking for it, but like unowned or owned by user
> tickets, the tickets Bob is CCed on should be right on his homepage. I ran
> across something about custom portlets, but that was for 3.x. Do I need to
> do that, or is this doable some other way? An easier way? Thanks.
> --
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com

Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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