[rt-users] rt-mailgate in lab environment stopped working
Cena, Stephen (ext. 300)
SJC at qvii.com
Tue Feb 7 14:04:19 EST 2017
Ok; I figured out what it is but I don't know why.
"Time Management for System Administrators" - page 30 "Some general advice" - #7 - "The strangest problems often turn out to be misconfigured DNS."
If I use the IP address for the server versus the FQDN, tickets flow in perfectly. If I use the FQDN of the server, it breaks.
It's bizarre: DNS appears to be functioning properly in the test environment, but clearly based on this discovery it isn't.
I'll consider this "solved" as this is more than likely my own d#mn fault.
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