[rt-users] Uncheck boxes to disable notifications to the listed recipients dont working in RTIR 4.0.0

Marcos Orallo m_orallo at yahoo.es
Thu Feb 9 06:36:05 EST 2017


Hi Girts,

Make sure you are not suffering this bug:
<https://issues.bestpractical.com/Ticket/Display.html?id=32290>

Have you checked the logs for the transaction? If you have Debug logging
enable, you should be able to see which recipients were squelched.


2017-02-09 9:02 GMT+01:00 Ģirts Mažonis <girts.mazonis at gmail.com>:

> Hey,
> I have problem with RT (4.4.1) and RTIR (4.0.0)
> Situation: when replay on incident report. Report have two or more
> requestors. If i uncheck all and leav only one from that list on replay all
> requestors get that email. Under that recepirnt list is writen:
> Uncheck boxes to disable notifications to the listed recipients *for this
> transaction only*; persistent squelching is managed on the People page.
>
> But seems it ignore uncheked boxes and send all time to all recipients.
>
> OS: Ubuntu 16.04
> RT: 4.4.1
> RTIR: 4.0.0
>
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