[rt-users] Uncheck boxes to disable notifications to the listed recipients dont working in RTIR 4.0.0

Ģirts Mažonis girts.mazonis at gmail.com
Thu Feb 9 08:10:40 EST 2017


Hi Marcos,
I think this is not that case, because if I reply on GENERAL QUEUE and from
two recipients uncheck one  i get only one email not to as from INCIDENT
REPORT QUEUE. All setup is default.

2017-02-09 14:01 GMT+02:00 Ģirts Mažonis <girts.mazonis at gmail.com>:

> Hi Marcos,
> I think this is not that case, because if I reply on GENERAL QUEUE and
> from two recipients uncheck one  i get only one email not to as from
> INCIDENT REPORT QUEUE. All setup is default.
>
> 2017-02-09 13:36 GMT+02:00 Marcos Orallo <m_orallo at yahoo.es>:
>
>> Hi Girts,
>>
>> Make sure you are not suffering this bug:
>> <https://issues.bestpractical.com/Ticket/Display.html?id=32290>
>>
>> Have you checked the logs for the transaction? If you have Debug logging
>> enable, you should be able to see which recipients were squelched.
>>
>>
>> 2017-02-09 9:02 GMT+01:00 Ģirts Mažonis <girts.mazonis at gmail.com>:
>>
>>> Hey,
>>> I have problem with RT (4.4.1) and RTIR (4.0.0)
>>> Situation: when replay on incident report. Report have two or more
>>> requestors. If i uncheck all and leav only one from that list on replay all
>>> requestors get that email. Under that recepirnt list is writen:
>>> Uncheck boxes to disable notifications to the listed recipients *for
>>> this transaction only*; persistent squelching is managed on the People
>>> page.
>>>
>>> But seems it ignore uncheked boxes and send all time to all recipients.
>>>
>>> OS: Ubuntu 16.04
>>> RT: 4.4.1
>>> RTIR: 4.0.0
>>>
>>
>>
>
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