[rt-users] ?==?utf-8?q? Tickets time affected on service contrats

Frank Soyer fsoyer at systea.fr
Thu Feb 9 08:40:51 EST 2017

And, I forgot to say that during my researches, I was wondering if custom fields can help me. Any idea with this ?


Le Mercredi 8 Février 2017 16:29 CET, Matt Zagrabelny <mzagrabe at d.umn.edu> a écrit:
 Hi Frank,

On Wed, Feb 8, 2017 at 4:11 AM, Frank Soyer <fsoyer at systea.fr> wrote:
> Hi all,
> I wonder if an extension or some solution exists for managing service
> contracts, I mean, registering somewhere for a queue and/or a (some)
> requestor(s), a total time to decrement, and decrementing it with the time
> spent on tickets of this resquestor(s). Or, at least, report on demand the
> time spent for this requestor(s).

You could set up a "master" ticket and link in the child tickets to
it. I'm not aware of any built in mechanisms that will adjust time
accordingly between parent and child tickets - but you could certainly
add in some code to do that.

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