[rt-users] Fwd: Using getting stuck when choosing new Custom Lifecycle

[Dippery, Kyle]

In my own custom lifecycle, I have one hyphenated status ("in-use").  I don't remember why (perhaps this is the reason), but I have it in quotation marks as a key in our transitions array:

 transitions => {
           ...
           "in-use"  => [qw(allocated recycled stolen lost deleted surplussed destroyed-for-parts scattered-across-the-desert)],
            }

Your hyphenated ones aren't quoted in your array.  Perhaps that's the sticking point?  Perl might be trying to do math with the "-" before assigning to it.

--
Kyle Dippery
Engineering Computing Services
219 RMB
859-257-1346

________________________________________
From: rt-users <rt-users-bounces at lists.bestpractical.com> on behalf of Ben Pintilie <ben.pintilie at blackpoolsixth.ac.uk>
Sent: Tuesday, February 14, 2017 8:29 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Fwd: Using getting stuck when choosing new Custom   Lifecycle

Hi All,

Im having a strange issue, I know I have missed a step, but cant see where.  I have added in three new statuses, (aw-int aw-ext aw-qa) each new status meaning "awaiting-xxx"  I have carried out the update to RT_SiteConfig.pm as usual.  I have restarted RT and I can see the new statuses.  If any user or admin selects a status, it saves and reports correctly.  The issue is that we can not then change the status from any of the new statuses to an original status.  i.e. from aw-ext TO stalled.

The new statuses have been added like this:


Set(%Lifecycles,
     default => {
        initial           => [ 'new' ],
        active          => [ 'open', 'aw-ext', 'aw-int', 'aw-qa', 'stalled' ],


<- AND HERE ->



 # from   => [ to list ],
            new      => [qw(open aw-ext aw-int aw-qa stalled resolved rejected deleted)],
            open     => [qw(new aw-ext aw-int aw-qa stalled resolved rejected deleted)],
            stalled  => [qw(new open aw-ext aw-int aw-qa rejected resolved deleted)],
            resolved => [qw(new open aw-ext aw-int aw-qa stalled rejected deleted)],
            rejected => [qw(new open aw-ext aw-int aw-qa stalled resolved deleted)],
            deleted  => [qw(new open aw-ext aw-int aw-qa stalled rejected resolved)],
            aw-ext   => [qw(new open aw-int aw-qa stalled rejected resolved)],
            aw-int   => [qw(new open aw-ext aw-qa stalled rejected resolved)],
            aw-qa    => [qw(new open aw-ext aw-int stalled rejected resolved)],



<-AND HERE->



 actions => [
            'new -> open'      => { label => 'Open It',  update => 'Respond' },
            'new -> resolved'  => { label => 'Resolve',  update => 'Comment' },
            'new -> rejected'  => { label => 'Reject',   update => 'Respond' },
            'new -> deleted'   => { label => 'Delete'                        },

            'open -> stalled'  => { label => 'Stall',    update => 'Comment' },
            'open -> resolved' => { label => 'Resolve',  update => 'Comment' },
            'open -> rejected' => { label => 'Reject',   update => 'Respond' },
'open -> aw-ext'   => { label => 'AW-ext',   update => 'Comment' },
            'open -> aw-int'   => { label => 'AW-int',   update => 'Comment' },
            'open -> aw-qa'    => { label => 'AW-qa',    update => 'Comment' },

            'aw-ext -> stalled'  => { label => 'Stall',    update => 'Comment' },
            'aw-ext -> resolved' => { label => 'Resolve',  update => 'Comment' },
            'aw-ext -> rejected' => { label => 'Reject',   update => 'Respond' },
            'aw-ext -> aw-int'   => { label => 'AW-int',   update => 'Comment' },
            'aw-ext -> aw-qa'    => { label => 'AW-qa',    update => 'Comment' },

            'aw-int -> stalled'  => { label => 'Stall',    update => 'Comment' },
            'aw-int -> resolved' => { label => 'Resolve',  update => 'Comment' },
            'aw-int -> rejected' => { label => 'Reject',   update => 'Respond' },
'aw-int -> aw-ext'   => { label => 'AW-ext',   update => 'Comment' },
            'aw-int -> aw-qa'    => { label => 'AW-qa',    update => 'Comment' },

            'aw-qa -> stalled'  => { label => 'Stall',    update => 'Comment' },
            'aw-qa -> resolved' => { label => 'Resolve',  update => 'Comment' },
            'aw-qa -> rejected' => { label => 'Reject',   update => 'Respond' },
'aw-qa -> aw-ext'   => { label => 'AW-ext',   update => 'Comment' },
            'aw-qa -> aw-int'   => { label => 'AW-int',   update => 'Comment' },

            'stalled -> open'  => { label => 'Open It'                       },
            'resolved -> open' => { label => 'Re-open',  update => 'Comment' },
            'rejected -> open' => { label => 'Re-open',  update => 'Comment' },
            'deleted -> open'  => { label => 'Undelete'                      },



I have *NOT* Changed the approvals lifecycle

Can anyone point me to what I have missed, I know its human error, I just cant see where!

Thanks
Ben


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