[rt-users] Fwd: Using getting stuck when choosing new Custom Lifecycle

[Ben Pintilie]

Hi All,

Im having a strange issue, I know I have missed a step, but cant see
where.  I have added in three new statuses, (aw-int aw-ext aw-qa) each new
status meaning "awaiting-xxx"  I have carried out the update to
RT_SiteConfig.pm as usual.  I have restarted RT and I can see the new
statuses.  If any user or admin selects a status, it saves and reports
correctly.  The issue is that we can not then change the status from any of
the new statuses to an original status.  i.e. from aw-ext TO stalled.

The new statuses have been added like this:


Set(%Lifecycles,
     default => {
        initial           => [ 'new' ],
        active          => [ 'open', 'aw-ext', 'aw-int', 'aw-qa', 'stalled'
],


<- AND HERE ->



 # from   => [ to list ],
            new      => [qw(open aw-ext aw-int aw-qa stalled resolved
rejected deleted)],
            open     => [qw(new aw-ext aw-int aw-qa stalled resolved
rejected deleted)],
            stalled  => [qw(new open aw-ext aw-int aw-qa rejected resolved
deleted)],
            resolved => [qw(new open aw-ext aw-int aw-qa stalled rejected
deleted)],
            rejected => [qw(new open aw-ext aw-int aw-qa stalled resolved
deleted)],
            deleted  => [qw(new open aw-ext aw-int aw-qa stalled rejected
resolved)],
            aw-ext   => [qw(new open aw-int aw-qa stalled rejected
resolved)],
            aw-int   => [qw(new open aw-ext aw-qa stalled rejected
resolved)],
            aw-qa    => [qw(new open aw-ext aw-int stalled rejected
resolved)],



<-AND HERE->



 actions => [
            'new -> open'      => { label => 'Open It',  update =>
'Respond' },
            'new -> resolved'  => { label => 'Resolve',  update =>
'Comment' },
            'new -> rejected'  => { label => 'Reject',   update =>
'Respond' },
            'new -> deleted'   => { label => 'Delete'
 },

            'open -> stalled'  => { label => 'Stall',    update =>
'Comment' },
            'open -> resolved' => { label => 'Resolve',  update =>
'Comment' },
            'open -> rejected' => { label => 'Reject',   update =>
'Respond' },
'open -> aw-ext'   => { label => 'AW-ext',   update => 'Comment' },
            'open -> aw-int'   => { label => 'AW-int',   update =>
'Comment' },
            'open -> aw-qa'    => { label => 'AW-qa',    update =>
'Comment' },

            'aw-ext -> stalled'  => { label => 'Stall',    update =>
'Comment' },
            'aw-ext -> resolved' => { label => 'Resolve',  update =>
'Comment' },
            'aw-ext -> rejected' => { label => 'Reject',   update =>
'Respond' },
            'aw-ext -> aw-int'   => { label => 'AW-int',   update =>
'Comment' },
            'aw-ext -> aw-qa'    => { label => 'AW-qa',    update =>
'Comment' },

            'aw-int -> stalled'  => { label => 'Stall',    update =>
'Comment' },
            'aw-int -> resolved' => { label => 'Resolve',  update =>
'Comment' },
            'aw-int -> rejected' => { label => 'Reject',   update =>
'Respond' },
'aw-int -> aw-ext'   => { label => 'AW-ext',   update => 'Comment' },
            'aw-int -> aw-qa'    => { label => 'AW-qa',    update =>
'Comment' },

            'aw-qa -> stalled'  => { label => 'Stall',    update =>
'Comment' },
            'aw-qa -> resolved' => { label => 'Resolve',  update =>
'Comment' },
            'aw-qa -> rejected' => { label => 'Reject',   update =>
'Respond' },
'aw-qa -> aw-ext'   => { label => 'AW-ext',   update => 'Comment' },
            'aw-qa -> aw-int'   => { label => 'AW-int',   update =>
'Comment' },

            'stalled -> open'  => { label => 'Open It'
  },
            'resolved -> open' => { label => 'Re-open',  update =>
'Comment' },
            'rejected -> open' => { label => 'Re-open',  update =>
'Comment' },
            'deleted -> open'  => { label => 'Undelete'
 },



I have *NOT* Changed the approvals lifecycle

Can anyone point me to what I have missed, I know its human error, I just
cant see where!

Thanks
Ben

-- 


*T:* 01253 394911

*W:* blackpoolsixth.ac.uk

Blackpool Sixth, Blackpool Old Road, Blackpool, FY3 7LR

This email and any attachments are confidential and are intended solely for 
the use of the individual to whom it is addressed. If you are not the 
intended recipient of this email and its attachments, you must take no 
action based upon them, nor must you copy or show them to anyone. Please 
contact the sender if you believe you have received this email in error.  
Emails are not secure and cannot be guaranteed to be free of errors or 
viruses.  It is your responsibility to scan emails and attachments for 
viruses before opening them.


Any views or opinions expressed are solely those of the author and do not 
necessarily represent those of The Blackpool Sixth Form College.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20170214/598b2aac/attachment.htm>