[rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

Robert Blayzor rblayzor.bulk at inoc.net
Thu Feb 23 10:12:19 EST 2017

I did try that, and it literally did nothing. (other than recorded the change in the ticket and created empty emails to requestors)

This has been very easy to re-produce and there must be some different way the Owner is pulled in the Queue view vs. actual ticket view. It is annoying as we have people pulling the queue list of tickets looking for unowned tickets which do not appear on the dashboard, but they do in queue view.

Even if I do a custom query for unowned tickets, they do not show up; yet in queue view it still shows them unowned.

XMPP: rblayzor.AT.inoc.net
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> On Feb 23, 2017, at 9:19 AM, Kenneth Marshall <ktm at rice.edu> wrote:
> Hi Alex and Robert,
> What happens if you set RecordTransaction to 1/true? I have not checked the code,
> but I would imagine that if you do not record the transaction, the cache infrastructure
> would not invalidate the old entry and would continue to serve stale data. Something
> to try perhaps.

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