[rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue
ktm at rice.edu
Thu Feb 23 10:38:39 EST 2017
On Thu, Feb 23, 2017 at 10:12:19AM -0500, Robert Blayzor wrote:
> I did try that, and it literally did nothing. (other than recorded the change in the ticket and created empty emails to requestors)
> This has been very easy to re-produce and there must be some different way the Owner is pulled in the Queue view vs. actual ticket view. It is annoying as we have people pulling the queue list of tickets looking for unowned tickets which do not appear on the dashboard, but they do in queue view.
> Even if I do a custom query for unowned tickets, they do not show up; yet in queue view it still shows them unowned.
We are still working on our 4.4.1 upgrade so I do not yet have a place to
reproduce your problem. Enabling SQL and RT debugging would be the next
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