[rt-users] Use lifecycle to set status and invoke Dates page?

Peter Nikolaidis petern at paradigmcc.com
Sun Feb 26 20:59:22 EST 2017

I'd like to have a lifecycle action called "schedule," which would set the ticket's status to "scheduled" and take the user to the ticket's Dates page so they could set a due date. It's this possible? 

Peter Nikolaidis, CISSP, GCFE, GCIH, GPPA, GSNA
Ph: 617.517.2940
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