[rt-users] How unprivileged users could see all tickets in their queue?

Felix Defrance felix at d2france.fr
Tue Jan 3 12:27:51 EST 2017


Hi all,

I don't find how I could add ShowTickets or QueueList in SelfService.

I want to allow my unprivileged users, grouped by company name, to see
all tickets in their queue.

The group rights on the queue is correctly defined and users could
access to the tickets by entring the ticket number in the "goto Ticket"
field (top right in SelfService).

I have tried to play with CustomRole but it's not working for me. So
anybody known how I can do it?

Thank you,

-- 
Félix Defrance
PGP: 0x0F04DC57

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