[rt-users] How unprivileged users could see all tickets in their queue?

Alex Hall ahall at autodist.com
Tue Jan 3 12:39:24 EST 2017


Have you granted the rights? In Admin > Global > Group Rights, select the
"unprivileged users" tab, then grant "view queue". That should help, though
our setup is quite different so I can't verify it.

On Tue, Jan 3, 2017 at 12:27 PM, Felix Defrance <felix at d2france.fr> wrote:

> Hi all,
>
> I don't find how I could add ShowTickets or QueueList in SelfService.
>
> I want to allow my unprivileged users, grouped by company name, to see all
> tickets in their queue.
>
> The group rights on the queue is correctly defined and users could access
> to the tickets by entring the ticket number in the "goto Ticket" field (top
> right in SelfService).
>
> I have tried to play with CustomRole but it's not working for me. So
> anybody known how I can do it?
> Thank you,
>
> --
> Félix Defrance
> PGP: 0x0F04DC57
>
>


-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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